Last updated: 26 September 2026
Jesus Is The Answer Dental Clinic (“JITADC”, “we”, “our”) respects your privacy and handles personal data in line with applicable Kenyan data-protection requirements, including the Data Protection Act, 2019.
1. Information we collect
Depending on how you use our services, we may collect your name, contact details, date of birth, identification and insurance details, appointment information, dental and medical history, treatment records, prescriptions, diagnostic images and X-rays, consent forms, billing and payment records, messages, uploaded files, and basic website/device information such as IP address and cookie data.
2. How we collect it
We receive information directly from you, from a parent or authorised representative, during clinic visits, through appointment and Patient Portal forms, online consultations, telephone, WhatsApp, email, our website chatbot, insurers, referring clinicians, laboratories, payment providers and other parties involved in your care or administration.
3. Why we use it
- To assess, provide and coordinate dental care.
- To arrange appointments, consultations and follow-up communication.
- To prepare estimates, invoices, receipts, insurance claims and payment records.
- To respond to enquiries and improve our services and website.
- To protect patients, staff and clinic systems and meet legal, professional and regulatory duties.
We rely on consent where required, the provision of requested healthcare or services, legal and professional obligations, protection of vital interests, and legitimate operational interests that do not override your rights.
4. Patient Portal, chatbot and online services
Information entered into online forms or uploaded through the Patient Portal may include sensitive health information. Please use only the designated secure form or upload route and do not send card PINs, passwords or unnecessary identification documents. Chatbot responses provide general guidance and are not a diagnosis or a substitute for a dentist’s examination. Online consultation quality depends on the information and images supplied.
5. Payments
Online payments may be handled by an independent payment provider. We receive transaction and confirmation details needed to reconcile your payment, but we do not ask you to submit a card PIN, mobile-money PIN or online-banking password through our website.
6. Sharing information
We do not sell personal data. Where necessary, information may be shared with treating or referring healthcare professionals, laboratories, insurers, payment processors, technology and hosting providers, professional advisers, regulators or public authorities. We limit sharing to what is reasonably necessary and require appropriate confidentiality and security safeguards.
7. Storage, security and retention
We use reasonable technical and organisational safeguards, including restricted staff access and secure systems. No online service is completely risk-free. Records are kept only for as long as needed for care, administration, legal, professional, insurance and dispute-resolution purposes, then securely deleted or disposed of where appropriate.
8. Cookies and third-party services
Our website uses essential cookies and may use limited functional or measurement tools. Embedded maps, videos, chat, social-media or payment services may process information under their own privacy terms. Read our Cookie Policy for more information and browser controls.
9. Your rights
Subject to applicable law, you may ask to be informed about our use of your data; access it; correct inaccurate information; object to or restrict certain processing; request deletion where appropriate; receive portable data where applicable; or withdraw consent without affecting earlier lawful processing. Some requests may be limited by clinical-record, legal or professional obligations.
You may also raise a concern with Kenya’s Office of the Data Protection Commissioner.
10. Children and representatives
For a child or a person who cannot provide valid consent, information may be supplied and decisions made by a parent, guardian or legally authorised representative, subject to applicable law and the patient’s best interests.
11. Contact us
Jesus Is The Answer Dental Clinic (JITADC)
National Bank Building, 2nd Floor, South Podium, Harambee Avenue, Nairobi CBD, Kenya
Telephone/WhatsApp: +254 722 327 475
Email: info@jitadc.com
12. Changes to this policy
We may update this policy when our services, technology or obligations change. The latest version and update date will appear on this page.
