Last updated: 26 September 2026
This policy explains how appointment payments, consultation fees, deposits, cancellations and refund requests are handled by Jesus Is The Answer Dental Clinic.
Appointment requests and confirmation
Submitting an appointment request does not by itself confirm a booking. The clinic will confirm availability and any payment or deposit requirement directly with you.
Fees, estimates and deposits
Website prices and treatment estimates are general guides unless we state otherwise. Your dentist may revise the treatment plan and cost after an examination, X-rays or other clinical findings. A deposit may be requested to reserve treatment time, order laboratory work or obtain patient-specific materials. Deposits are credited to the relevant consultation, treatment or invoice.
Cancellations and rescheduling
Please contact us as early as possible if you need to cancel or change an appointment. We will explain whether a payment can be transferred, credited or refunded after considering the notice given, treatment already provided, reserved clinical time and any laboratory, material or third-party costs already committed.
Refund requests
Refund requests are assessed fairly and individually. Completed consultations and services already provided are normally not refundable, except where a duplicate or incorrect charge occurred or a refund is required by law. For deposits, the refundable amount may be reduced by reasonable costs already incurred for the patient’s treatment, including customised laboratory work or materials, where permitted.
An approved refund will normally be returned through the original payment method where practicable. Bank, mobile-money and payment-provider processing times are outside the clinic’s direct control. We will not ask for your PIN or password to process a refund.
Insurance
Acceptance of an insurer or corporate scheme does not guarantee that every service will be authorised or paid. The patient remains responsible for exclusions, limits, co-payments and balances not covered by the scheme.
Payment concerns
If a payment appears duplicated, incomplete or unauthorised, contact us promptly with the date, amount, payer name and transaction reference. Please do not send card details, PINs or passwords. Where possible, allow us to investigate with the payment provider before starting a chargeback.
Contact
Jesus Is The Answer Dental Clinic (JITADC)
National Bank Building, 2nd Floor, South Podium, Harambee Avenue, Nairobi CBD, Kenya
Telephone/WhatsApp: +254 722 327 475
Email: info@jitadc.com
