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Jesus Is The Answer Dental Clinic - Dentists In Nairobi
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Privacy Policy
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Privacy Policy

Effective Date: 07th May 2025

At Jesus Is The Answer Dental Clinic (JITADC), we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information in accordance with the Kenya Data Protection Act, 2019.

1. Information We Collect

We may collect the following types of information:

  • Personal Identification Data: Name, phone number, email address, date of birth, residence, P.O Box.

  • Medical Information: Dental history, treatment records, prescriptions, and diagnostic results (including X-rays).

  • Financial Information: Insurance details, payment records, billing information.

  • Digital Information: Website interactions, cookies, and online booking details.

2. How We Use Your Information

We use your data to:

  • Provide and manage dental care and treatment.

  • Book and confirm appointments.

  • Process billing, payments, and insurance claims.

  • Communicate with you (appointment reminders, follow-ups, patient education).

  • Improve our services and maintain patient safety.

  • Comply with legal and regulatory requirements.

3. Legal Basis for Processing Data

We process your personal data based on:

  • Your Consent (e.g., online forms, marketing communication opt-ins).

  • Performance of a Contract (e.g., treatment agreements, insurance claims).

  • Legal Obligations (e.g., medical record retention, regulatory compliance).

  • Legitimate Interests (improving our services and patient care).

4. Data Sharing and Disclosure

We do not sell your personal data. However, we may share it with:

  • Insurance providers and third-party billing processors.

  • Licensed healthcare professionals involved in your care.

  • Regulators and authorities when legally required.

  • Service providers (e.g., IT support, secure data hosting).

All third parties are required to handle your data securely and lawfully.

5. Data Storage and Security

  • Patient records are stored securely in compliance with the Kenya Data Protection Act.

  • Access to personal data is restricted to authorized staff only.

  • We use technical and organizational measures to protect against unauthorized access, loss, or misuse.

  • Medical records are retained for the legally required period and then securely disposed of.

6. Your Rights as a Patient

Under the Kenya Data Protection Act, you have the right to:

  • Access your personal data.

  • Request correction or deletion of inaccurate data.

  • Withdraw consent to processing (where applicable).

  • Object to processing based on legitimate interests.

  • Request transfer of your data (data portability).

  • Lodge a complaint with the Office of the Data Protection Commissioner (ODPC).

To exercise your rights, please contact us using the details below.

7. Cookies and Online Tools

Our website may use cookies and analytics tools to improve functionality and user experience. You can control cookies through your browser settings.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact:

Data Protection Officer (DPO)
Jesus Is The Answer Dental Clinic (JITADC)
📍 National Bank Building, Harambee Avenue, Nairobi
📧 privacy@jitadc.com
📞 +254-722-327-475

9. Updates to this Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

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